BofA using online helpers to increase mortgage business - 2003-09-29
Bank of America Corp. expects to process approximately $2 billion in mortgage loans via its Web site this year and many could be aided by behind-the-scenes online helpers.

The bank says it is using technology that provides real-time, interactive assistance to online mortgage applicants through instant messaging.
Read the full story at Charlotte Business Journal

Higher California mortgage defaults predicted - 2003-09-29
Mortgage defaults are expected to increase as the state deals with political uncertainty and a record $38 billion deficit, says foreclosure property investment advisory firm Foreclosures.com of Sacramento.

"Foreclosures fell sharply in southern California in the second quarter," says Alexis McGee, president of the company. "We expected that as the last victims of the 2001 recession were washed out of the system. Now activity is edging up again.
Read the full story at Sacramento Business Journal