Homebuyers' heartache - 2004-03-26
It's not been a good week for real estate agents. A report accused them of charging too much, being reluctant to negociate over fees, providing a poor service, failing to pass on offers, hassling buyers to take out their mortgages and not declaring a personal interest in properties.
The Office of Fair Trading (OFT) spent nearly two years investigating complaints to produce the report, and overall the industry does not come out well.
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