A cure for the mortgage-servicing blues - 2005-01-06
The "fun" starts after the mortgage loan is closed. A servicing file opens when the origination file closes, and the borrower embarks on a long, and at times aggravating, journey with a servicing agent he didn't select.
The servicing agent is the firm that takes in the mortgage payment, keeps the payment records, provides borrowers with account statements, imposes late charges when the payment is late, pursues delinquent borrowers and forecloses when they default.
Read the full story at Bankrate.com